Lovegrove Consulting Shipping policy

Shipping to the UK
All goods will be dispatched either via Royal Mail 1st class recorded delivery or a next day courier service for all our UK product deliveries. Next day courier deliveries may not be possible for those living in the northerly counties of Scotland. We will endeavour to send items out the same working day if ordered before 2pm (GMT) and next working day if ordered afterwards. Couriered items within mainland UK are sent on a 'next working day' delivery service and a signature will be required. Please ensure that you provide a 'ship to' address where you are sure somebody will be able to receive your goods. If the courier company are unable to deliver after three attempts your item/s will be returned to us at an approximate cost of £20.00. Regretfully we have to pass this cost on to you together with the cost of resending to you. We too think this is extortionate, so please don't let it happen to you! Alternatively we will send some items via a Royal Mail 1st class recorded delivery service where it is more economic for you. Please note that the quoted 'from £' delivery charges throughout this site apply to single item purchases and/or England and Wales delivery destinations.

Shipping outside the UK
We are currently only able to post lightweight items (under 2kg combined) using the Royal Mail Airsure signature on delivery service. Items that are too heavy to be shipped abroad will have a special delivery note on the product page. Regretfully we recommend that these items be sourced locally. If you'd like confirmation of whether we can deliver certain items to you, please give us a call on +44 1275 853204.

Payment
We regret that we do not accept American Express and do not have a Paypal facility. Your credit or debit payment will be made via Sage Pay, a widely used secure online payment processing company. If you do not wish to enter your card details online please email us with your name and address including postcode, telephone number, shipping address if different, and state what you would like to purchase. We will then ring you as soon as possible to take manual payment.

Ordering process
PLEASE NOTE: If you are experiencing problems with the payment process and have proceeded to confirm your order & input your card details please DO NOT use the back button and attempt to complete payment again as you may be charged more than once. Contact us here first to find out if we have already received payment.